Greg Hanover is CEO of Liveops, a top US-based virtual contact center. He's an inspired leader, driven to deliver better business outcomes. There’s no denying that customer experience (CX) has a ...

An empathetic experience can still be delivered with the right mix resources, as long as businesses meet clients wherever and ...

JTek Resources releases guide helping small business owners and marketing managers implement omnichannel strategies to ...

In today’s competitive business landscape, entrepreneurs constantly seek ways to enhance customer experience to drive business loyalty. Understanding and prioritizing customer needs is paramount to ...

Too many leaders try to make their business grow by chasing more customer transactions, rather than enhancing customer ...

If you're a leader in a people-based business and considering replacing your team with AI, you're making a critical mistake.

In a tenuous economy, everything is on the chopping block. Anything that doesn’t directly impact the bottom line is in danger of getting cut or reduced. That means organizations increasingly have to ...

Excellent experiences are what separate thriving companies from those that fade into irrelevance. At the end of the year, your bottom line doesn’t mean much if the experiences are sub-par. In today’s ...

Financial institutions are under pressure to deliver fast, intuitive, and secure mobile experiences while juggling legacy ...

CAIRO--(BUSINESS WIRE)--CIB, Egypt’s leading private-sector bank, has announced a strategic partnership with Truecaller, the premier global platform for verifying contacts and blocking unwanted ...

Your guide to using insight to enhance the customer experience, and why it is essential to the survival of your business Successful marketing is all about gaining a deep understanding of customers’ ...

The debate surrounding tariffs usually centers on economics, politics, and international trade relationships. We’ll leave those discussions to the experts. As a customer experience professional, I ...