It’s almost Halloween and there’s an election looming in front of us. Sometimes it seems as though anger and fear are dominating our environment. However, human emotions run a wide gamut, including ...

Consider the check-in process at a hotel. While self-check-in kiosks powered by AI can expedite procedures, they lack the warmth and personal attention that a dedicated concierge or front desk staff ...

We’ve entered a new era of customer service excellence where AI is playing an increasingly central role. In fact, Gartner predicts that by 2025, 80% of customer service and support organizations will ...