Mattersight ® Predictive Behavioral Routing identifies the optimal customer/employee pairing for each individual caller based upon communication styles, personality mapping, and behavioral ...
Immediate estimated improvement of 10%-50% of the selected target metric (e.g., reduced costs, improved sales, increased first call resolution, etc.) Mattersight's Predictive Behavioral Routing ...
“The DFW program has succeeded in boosting the domestic air operations efficiency and time management of Air Routing’s clients,” said vice president Tim Maystrik. The service relies on a partnership ...
A new routing program from Fleetmatics Group is coming this summer. Fleetmatics Routist is an intelligent routing optimization solution that systematically builds the most cost-effective, ...
GENEVA, Switzerland--(BUSINESS WIRE)--The Mutually Agreed Norms for Routing Security (MANRS) initiative, supported by the Internet Society, today announced a groundbreaking Equipment Vendor Program to ...
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