Creating and implementing a quality assurance (QA) program as it relates to the customer experience is a major undertaking for any company. Having said that, a QA program is what will thoroughly ...

Call center quality assurance programs ensure that your customers receive a consistent standard of service when they contact a call center or when a call center agent contacts them. The programs ...

Contact centers are more than just service hubs—they're where the critical interactions that shape brand perception and loyalty occur. Contact center quality assurance (QA) ensures that every customer ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

When I started out as a firefighter many years ago, one of the big issues facing the fire service was the progression toward emergency medical services (EMS). Over the years, the movement caught hold ...

Over the last few months, I have heard various experienced and knowledgeable experts state (emphatically no less) totally contradictory opinions regarding quality assurance (QA), quality control (QC), ...

Servicers know all about the regulatory complexity — whether the rules are coming from the state or federal level or the Consumer Financial Protection Bureau (CFPB) – that often leaves them in a ...

Quality assurance programs like the one at the Quality Assurance Review Center in Worcester, Mass., strengthen the quality of clinical trials, including cooperative groups conducting National Cancer ...

WARWICK, R.I.--(BUSINESS WIRE)--Earlier this year, Corvias delivered an updated comprehensive quality assurance program to enhance living conditions and improve resident satisfaction within its ...